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Complaints and Appeals Process
Our Complaints and Appeals procedure is designed to encompass all parties engaged in the review request process, including our valued clients and concerned staff members of the “Group Halal Center.”
For an effective resolution, complaints and appeals should be submitted in writing within 60 days from the emergence of the underlying reason. To ensure a meaningful interaction, “Group Halal Center” does not address anonymous complaints and appeals. Once a written complaint or appeal is received, we conduct a confidential investigation into the matter and make a determination regarding its acceptance.
If your appeal is accepted, we will promptly notify you of this decision. In cases where an appeal is not accepted, we will provide you with a written notice, along with the rationale behind our decision.
Your feedback matters, and our commitment is to ensure transparency and fairness throughout the process.